We hope you are satisfied with every Ultra Bee purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. Due to the Nature of the product we cannot accept returns on used and or opened products.
You may return it by mail for a full refund within 28 days of the date of delivery if you include your original receipt and the product is still in its original condition. After 28 days, or without a receipt, you may return the product by mail for an exchange of equal value. If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
In the unlikely event your order arrives damaged you MUST inform us within 48 hours making sure you retain all packaging. If you inform us after the 48 hour period we will not be able to claim off our courier, therefore we will not be able to replace your order free of charge, hence why it is very important to inform us within 48 hours of receipt. We cannot be held responsible for damage that is reported outside of this deadline as it may have been caused due to circumstances that are beyond our control.
To support your claim please send an email to firstname.lastname@example.org with a short description of the damage and photographic evidence to allow us to claim off our courier. It is VERY IMPORTANT that you send the following photos:
1. At least 2 photos of the damage and the packaging.
All Returns should be addressed to our registered office: Ultra Bee Health Ltd. 19 Meadow Close, Oxford, Ox2 9PA
For your protection and to ensure prompt delivery, we recommend that you send your return via Royal Mail Recorded Delivery. We’re sorry, return shipping fees are not reimbursable unless the product is defective in any way and we will refund all shipping and postage costs.
Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 14 days) or replacement, the reason for the return, a description of the item you are returning, and its price.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via Royal Mail. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding holidays within the UK.
If you require a full refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within 14 days of receiving your returned goods, provided that you have returned the goods to us in their original condition.
Refunds will only be made against the original credit/debit card used or payment method.